Refund policy

30-night trial

Use the mat. Stand on it wet, every day, for thirty nights. That is the only way to know whether it belongs in your bathroom.

If it is not right, email hello@megemhome.com within 30 days of delivery. We send a prepaid label, take it back, and refund you in full. It does not need to be unused. It does not need the original packaging.

Damaged or defective

If your mat arrives damaged or defective, email hello@megemhome.com within 48 hours of delivery with a photo. We send a free replacement and no return is required.

Refunds

Refunds are processed within 5 to 7 business days after we receive the mat. Your bank or card provider may take additional time to post the credit. If nothing has appeared after 10 business days, email us.

Exchanges

We do not process direct exchanges. To move to the other colorway, return the first mat and place a new order once the return is accepted.

Contact

hello@megemhome.com. We respond within one business day.